We have found that most people have questions. As a matter of
fact, most people have the same questions. That is why we constructed this easy
to use question and answer page full of the most common questions that people
have about Kollinger Auto Body.
WHERE DO I GET A CLAIM
NUMBER?
Claim numbers are issued by your insurance company at the time you
report your accident. Just jot it down and bring it in with you when you come
in to begin the repair process, we will do the rest.
Back to Top
ARE YOU OPEN SATURDAY?
Yes, we are open from9:00 a.m. to 12:00 noon.
Back to Top
WILL THE PARTS BE ORDERED
BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we
write the estimate and schedule your vehicle for drop-off a couple of days
later unless your vehicle is found unsafe to drive, then we would help you
arrange for a rental vehicle as soon as possible. This enables us to provide
quicker turnaround time.
Back to Top
IF MY VEHICLE'S FRAME IS
DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most cars are
built using unibody (frame and body as one) construction. Our highly skilled
technicians, with the aid of our state-of the-art computer measuring system ,
can return your vehicle to its original factory specifications. If it is
determined that the frame section is bent beyond repair, that section can
simply be replaced.
Back to Top
CAN YOU MATCH THE PAINT
COLOR?
Today's modern factory finishes incorporate multiple layers of highly
specialized paints. Collision Damage Experts has made a major investment in
the finest paint system available and constantly upgrades its technology and
equipment to ensure that each vehicle's paint matches. We take special pride
in our ability to match factory finishes as the final step in the restoration
process.
Back to Top
CAN I GET OTHER SERVICE
WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so
that he or she can make the necessary arrangements.
Back to Top
HOW LONG WILL THE REPAIRS
TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to
complete the repairs to your vehicle. Be sure to check with your advisor for
the specifics on your vehicle.
Back to Top
CAN I GET A RIDE HOME WHEN
I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each
customer's visit to be a positive experience and will work diligently towards
that goal. We provide a pickup and delivery service.
Back to Top
HOW CAN I GET A RENTAL
CAR?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental car if you have
that option on your policy or if you are the claimant. Check your policy
and/or call your insurance company to find out if you have rental coverage and
what your specific limitations are.
Back to Top
HOW WILL I KNOW WHEN MY
CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You
can also check this website. You will see a message next to the last picture
of your vehicle telling you that your vehicle is ready to be picked up. Feel
free to call or e-mail your advisor during the repair process if you have
questions or concerns.
Back to Top
IS THERE A WARRANTY ON THE
REPAIRS TO MY VEHICLE?
Yes. We guarantees all repairs with a Lifetime Warranty.
Back to Top
DO I HAVE TO PAY A
DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined
by your insurance policy. If you carry broad collision, and you were not at
fault, your insurance company most likely will waive your deductible.
Insurance companies determine fault by your account of the accident when you
make the claim, and by reviewing the accident report filed with the police
department. If you aren't sure about your deductible, you can call your agent
and he can tell you whether your insurance company has waived your deductible
or whether you will be responsible to pay this when you pick up your vehicle.
Back to Top
WHO DO I PAY MY DEDUCTIBLE
TO?
If your deductible is not waived, it will be your responsibility to
pay us when you pick up your vehicle. If you aren't sure about your
deductible, you can call your agent and he can tell you whether your insurance
company has waived your deductible or whether it will be your responsibility.
Back to Top
WHAT FORMS OF PAYMENT DO
YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the
repairs to your vehicle is with a major credit card. We accept Visa,
Mastercard, & Discover. Of course, cash and checks are always welcome.
Back to Top
WHAT ARE BETTERMENT
CHARGES?
Parts that wear out and need replacement with time and use (i.e.,
tires, batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These betterment
charges are determined by your insurance company and are pro-rated based on
actual miles on your vehicle.
Back to Top
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very
mild car wash solution using a soft cloth or sponge. · Always use clean
fresh water. · Wash your vehicle in the shade
DON'T · Do not "dry wipe" your vehicle. Dry
wiping can scratch the finish. · Do not drive on gravel roads. Chipping the
finish is easily done in the first 30 days. · Avoid parking under trees and
utility lines which are likely to attract birds. Bird droppings have a high
acid content and will damage a freshly painted surface. Also, tree sap can
mar or spot a freshly painted surface. · Do not spill gasoline, oil,
antifreeze, transmission fluid, or windshield solvent on the new finish. ·
Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow
the finish to dry and harden completely.
Back to Top
